Frequently Asked Questions
Quick answers about our bakery, orders, custom cakes, payments, delivery and customer accounts.
Where is Bagdad Bread Factory & Sweets located?
We are located in Oxygen, Bayezid, Chattogram, Bangladesh. Please visit the Branches page for location information.
How can I place an order?
You can browse our Menu, add available products to your cart, or contact us through the available ordering and support channels. WhatsApp ordering may also be available.
Can I order a customized cake?
Yes. Use Cake Studio to choose cake options such as flavor, frosting, filling, toppings, message and special instructions. Customized cakes may require advance notice.
What payment methods are available?
Available payment methods may include bKash and Cash on Delivery. Follow the payment instructions shown by Bagdad Bread Factory & Sweets when your order is confirmed.
Can I cancel or change an order?
Please request changes or cancellation as early as possible. Whether we can accept the request depends on the order status, preparation stage and customization.
How does delivery work?
Delivery timing depends on location, traffic, weather, order volume and preparation time. Please provide an accurate phone number and delivery address.
Can I create a customer account?
Yes, where account functionality is available. An account can help you manage profile details and view your orders. Never share your password, OTP or authentication codes.
What should I do if there is a problem with my order?
Contact us promptly with the order details and, where relevant, photographs or other useful information so the issue can be reviewed.
Do product images always look exactly like the final product?
Product images are for presentation and may vary slightly from the final handmade product.
How can I contact Bagdad Bread Factory & Sweets?
Phone: 02-41380278. WhatsApp: +8801611683301. Email: info.bagdadfactory@gmail.com.