Privacy Policy
Bagdad Bread Factory & Sweets • Oxygen, Bayezid, Chattogram • Since 1998
1. Introduction
Bagdad Bread Factory & Sweets ("Bagdad", "we", "us", or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and protected when you use our website, place an order, contact us, or use services connected to our website.
Our business is located in Oxygen, Bayezid, Chattogram, Bangladesh, and has been serving customers since 1998.
2. Information We May Collect
Depending on how you use our website and services, we may receive information such as:
- Name and contact details.
- Phone number, WhatsApp number, email address, and delivery address.
- Order details, selected products, quantities, delivery information, and customer instructions.
- Account information when you create or sign in to a customer account.
- Information you voluntarily provide through customer support, reviews, customized cake requests, or other forms.
- Basic technical information required for website operation, security, analytics, and troubleshooting.
3. How We Use Information
We may use information to:
- Process and manage orders.
- Arrange deliveries and communicate about orders.
- Respond to customer questions and support requests.
- Handle customized cake and bulk-order requests.
- Maintain customer accounts and authentication.
- Improve our website, products, services, and customer experience.
- Detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity.
- Maintain appropriate business records.
4. Payments
Our website may offer payment options such as bKash and Cash on Delivery. Where a third-party payment service is used, that service may process payment information according to its own terms and privacy practices.
Important: Do not send passwords, PINs, OTPs, or other confidential authentication codes to Bagdad Bread Factory & Sweets through chat, WhatsApp, email, or website forms.
5. Firebase, Authentication & Website Services
Our website may use Firebase services for functions such as authentication, database services, hosting, analytics, and application functionality. Depending on the features enabled, information may be processed by these services to provide the requested functionality and maintain security.
When you use a third-party sign-in option such as Google, the relevant provider may process information according to its own policies.
6. Cookies and Analytics
Our website may use cookies, local storage, analytics, or similar technologies for essential functionality, preferences, security, and understanding how visitors use the website. Some features may not work correctly if essential browser storage is disabled.
7. WhatsApp and Social Platforms
If you contact us through WhatsApp, Facebook, Instagram, X, or another external platform, your interaction may also be subject to that platform's privacy policy and terms. We do not control the privacy practices of external platforms.
8. Information Sharing
We do not intend to sell your personal information. Information may be shared when reasonably necessary to provide a requested service, operate our business, protect customers and the website, comply with applicable legal requirements, or work with service providers that support our operations.
9. Data Security
We use reasonable technical and organizational measures to protect information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We may retain order, account, communication, transaction, and business records for as long as reasonably necessary for service delivery, accounting, legal obligations, dispute resolution, security, and legitimate business purposes.
11. Children's Privacy
Our website is intended for general customers and is not designed to knowingly collect unnecessary personal information from children. Parents or guardians should supervise children's use of online ordering and account services.
12. Your Choices
You may contact us to ask about personal information associated with your interactions with us, request correction of inaccurate information, or ask about available deletion options, subject to applicable legal, security, accounting, and operational requirements.
13. Changes to This Policy
We may update this Privacy Policy when our services, technology, business practices, or legal requirements change. The updated version will be posted on this page with a revised "Last Updated" date.
14. Contact Us
Bagdad Bread Factory & Sweets
Oxygen, Bayezid, Chattogram, Bangladesh
Phone: 02-41380278
WhatsApp: +8801611683301
Email: info.bagdadfactory@gmail.com